Refund Policy

Last updated: March 29, 2026

Vidfield AI is a credit-based service. When you purchase a subscription or top-up credits, those credits are used to fund AI processing and infrastructure costs. Because of this, refunds are limited.

1) General Rule

All purchases are generally non-refundable once completed, except where required by law.

2) Used Credits

If any credits have been used, we typically cannot refund the used portion. If a refund is approved, it may be partial and may exclude any used credits.

3) When We May Approve a Refund (Limited Cases)

We may approve a refund (full or partial) at our discretion if one of the following applies:

a) Billing error

duplicate charge
incorrect plan charged
accidental double subscription (same account)

b) Major service issue

a significant technical issue on our side that prevented reasonable use of paid features
repeated failures that we could not resolve in a reasonable time

c) Unauthorized charge (after review)

if you believe your account was charged without your authorization, we may request additional details to verify and investigate

4) Credit Restoration vs Refunds

In many cases, the fastest resolution is credit restoration (for example, if a job failed due to a confirmed service-side error). Credit restoration is not the same as a refund and may be offered instead of a refund.

5) Abuse Prevention

We may deny refund requests if we reasonably believe the request is intended to abuse the Service (for example, using credits and then requesting a refund to receive free usage), or if a significant portion of credits was already used.

6) How to Request a Refund Review

Email support@vidfield.ai with:

the email on your account
purchase date and amount
what you purchased (plan or top-up)
a short description of the issue
screenshots or error details (if relevant)

We may ask for additional information to verify the request.

7) Chargebacks

Unjustified chargebacks may result in account suspension and loss of access to the Service. If you have an issue, please contact us first so we can help.